Refund policy

Thank you for shopping with One Step Ahead. We are committed to providing high-quality products and a smooth customer experience. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item received is defective, damaged, or incorrect.
  • The item is unused, unworn, and in its original condition with all tags and packaging intact.
  • The request is submitted within 7 days from the date of delivery.

We reserve the right to reject refund requests that do not meet the above criteria.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used, washed, or altered.
  • Items without original packaging or tags.
  • Products purchased during clearance or final sale promotions.
  • Items returned after the 7-day period.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at [Insert Email] or via [Insert Contact Channel].
  2. Provide your order number, proof of purchase, and clear photos (if applicable).
  3. Wait for confirmation and return instructions from our team.

Do not send items back without prior approval.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method, as we are not responsible for lost returns.

5. Refund Method

Once your return is received and inspected:

  • Approved refunds will be processed within 7–14 business days.
  • Refunds will be issued via the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please request a refund and place a new order.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • Check with your bank or payment provider.
  • Contact us for further assistance.

8. Contact Us

For any questions regarding this policy, please contact us at:

  • Email: [Insert Email]
  • Website: movewithosa.com

By making a purchase on our website, you agree to this refund policy.